Description
Responding to the challenges of the pandemic, the Chartered Institution of Wastes Management (CIWM) expedited adoption of a robust online community platform in late March. With the support of Cantarus, a leading provider of online community and comprehensive digital services to the UK membership sector, CIWM exceeded their goals on timeframe, price and member engagement. The community launch, inclusive of CRM integration, single-sign-on, mobile app and fully branded community website, occurred 17 business days following the initial project meeting. Member adoption and engagement were immediate and substantial.
Contributors
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Paul Sloggett
Head of Member Engagement, CIWM
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Helen Chaplin
Community Manager, CIWM
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Mark Eichler
Principal Consultant at Cantarus